Refund policy

(Policy Updated 18 Sep 2026)

We have a 15-day return and exchange policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@bestbagged.com. Please note that returns will need to be sent to the following address: 111 Kelsey Lane, Suite A, Tampa Florida

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@bestbagged.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bestbagged.com.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@bestbagged.com . Please note that returns will need to be sent to the following address: 111 Kelsey Lane, Suite A, Tampa Florida

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bestbagged.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. (Restocking FEE May Apply)

Required Video Proof for Claims

To process a return, refund, cancellation, or exchange (including claims for wrong or damaged items), you must provide a clear video recording of the received package and item.

Original & Unedited: The video must be the original, raw recording. Any editing, tampering, or artificial alteration is strictly prohibited.
Shipping Label Included: The video must clearly capture the original shipping label on the package.
Zero Tolerance for Fraud: Submitting fake, old, or altered videos will be treated as fraudulent activity. This will result in the immediate cancellation of your request and closure of the case without further communication.
Sufficient Evidence: Failure to provide adequate video proof will result in your claim being declined.

Incomplete or Incorrect Shipping Address

Please double-check your shipping address before placing your order. If a package is returned to us due to an incomplete or incorrect address provided at checkout, a standard RESTOCKING fee of 23% or $25.99 ( whichever is greater ) will be deducted from your refund (regardless of whether the order qualified for free shipping), along with applicable restocking fees as outlined in our terms. ( For orders under $50 USD, the original shipping charge plus an additional $20 USD fee will be deducted from your refund.)

Change of Mind Returns

Please note that we do not accept returns or provide refunds for change of mind, personal preference (e.g., "don't like the item"), or accidental orders. All sales are final unless the item is proven to be defective or damaged upon arrival.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancellations Prior to Shipment

If you request to cancel your order before it has shipped—for any reason, including accidental orders or a change of mind—please note that our standard restocking fee will apply. This fee will be deducted from your total refund amount. (Added on September 26, 2026 )

Restocking fee:

Please note that a $25.99 restocking fee will be applied to all processed returns. This amount will be deducted from your final refund total.

Refund and Return Fees

We accept refunds, returns, and exchanges subject to our standard terms. If you are returning an item due to an accidental order, a change of mind, or an incorrect shipping address, the customer is responsible for the following costs:

Original shipping fees
Return shipping (postage) fees
Standard restocking fee

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bestbagged.com.

Return Shipping Costs

If a return is authorized by our team (for defective or damaged goods), we are responsible for all return shipping costs.